The HomeServe App is offered by HomeServe USA Corp. (“HomeServe”) and powered by a third party, CentrIQ Technology, Inc. (“CentrIQ”). HomeServe and CentrIQ may process information you provide through the HomeServe App. To learn more about HomeServe and CentrIQ’s privacy practices, please click on the following links:

HomeServe Privacy Policy

CentrIQ Privacy Policy

HomeServe Customer Data Privacy Policy

Effective Date: January 1, 2020

HomeServe USA Corp. and its parent, affiliate, and subsidiary entities (“HomeServe” or “We” or “Us” or “Our”) are serious about the private nature of Your personal data and other information obtained from, or provided by, You (“You”) to Us, regardless of the manner in which it is provided, including, but not limited to, information provided by mail, e-mail, telephone, mobile phone (including applications or text message), and through surveys, sweepstakes, contests, Our social media pages, Our mobile applications, or on Our websites (social media pages, mobile applications, and websites are together the “Website” or “Websites”).

By enrolling in a plan/policy or purchasing a product or service offered by Us, by visiting as a User and/or registering an online account on Our Website, or by providing Us or Our selected partners (“Partners”) with personal data during enrollment, submitting a claim, or for any other reason, regardless of the forum or media in which it is provided, You accept and agree to the terms set forth in this Privacy Policy (“Policy”). If You do not agree to the conditions set forth below, please notify Us that You do not want Your personal data used in accordance with this Policy, do not provide Us with personal data, and do not visit or use Our Websites.

We will update this Policy from time to time, so please review the Policy regularly. If We materially alter this Policy, We will notify You of such changes by posting a notice on Our Websites or otherwise notifying you. Your continued use of plans, policies, products, services, or Our Websites will be deemed Your agreement that Your personal data may be used in accordance with the new Policy.

Please read this Policy carefully to fully understand how We collect, share, and protect personal data about You. This Policy is incorporated into and is part of the Terms of Use of the Website. To access the Terms of Use, click here

Purpose

In the course of Our business or operating Our Websites, it is necessary for Us to access, collect, use, transmit, disclose, store, maintain and otherwise handle personal data about You. This Policy describes the purposes for handling such personal data while ensuring Our compliance with all state and federal laws and industry requirements. 

Scope

This Policy applies to all personal data accessed, collected, used, transmitted, disclosed, stored or maintained by Us, including both electronic data and paper records.

Policy

We are committed to using reasonable commercial measures to: (1) safeguard Your personal data, (2) use personal data in accordance with this Policy, and (3) monitor and improve the safeguards so they are effective and appropriate. We adhere to the following practices:

  • Personal data You provide will be accessed and used in a way that is compatible with this Policy.
  • We reasonably protect against unauthorized, inadvertent access, use and/or disclosure through administrative, technical and physical safeguards. 
  • We strive to prevent breaches of Your personal data with security measures and will notify You of a breach of Your personal data if required by applicable state or federal law. 
  • We train Our employees with regard to safeguarding Your information.

Please do not provide Us with sensitive information or health information. If You should do so inadvertently, We will use and disclose that information in the same manner as any other Information You provide to Us.

Information We Collect and Use

For purposes of this Policy, “personal data” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.

In the course of operating Our business and Websites and delivering Our products and services, We collect and process the following categories of personal data:

  1. Through Our Websites and Communications with Us. We collect and store the following personal data when You submit it through Our Websites and by email and telephone, such as when You enroll in a plan/policy offered by Us. We use this personal data for typical business and commercial purposes (including to comply with legal obligations and for auditing, security and anti-fraud purposes) and as described more specifically below:
    • Personal Identifiers. We receive personal identifiers (which include Your name, postal address, email address, telephone number, utility account number, policy/account numbers, and similar identifiers) and use them to respond to and complete Your requests, fulfill Your orders for products and services (e.g., scheduling and dispatch of contractors/technicians to provide You with Our service), and to communicate with You for informational purposes (including to send You confirmations, technical notices, updates, invoices, surveys, and security alerts) and marketing purposes (including to send You news, promotions, special offers, information, or to offer You other products and services that may be of interest to You). We may communicate with You about sweepstakes or contests, or to process and deliver sweepstakes/contest entries, correspondence, and prizes. We also create internal identification and reference codes to identify You in Our systems.
    • Communications and Submissions. We collect the information and content You submit through enrollment forms, email and telephone communications, and Our Websites (including web chat communications, product and service reviews, social media interactions, contest and sweepstakes entry submissions, and service requests). We use this information to provide you the product or service ordered, to respond to and fulfill Your requests, establish and manage Our customer relations and customer service, and to provide and improve Our Websites and Our products and services.
    • Financial Information.We receive financial information (such as payment card and bank account information, utility account number and other billing information) to process payments for the products and services You purchase from Us.
    • Commercial Information.We collect and generate commercial information and transactional information (such as records of Your residential status, and records of products and services purchased and received by You). We use this information to respond to and fulfill orders, improve Our product and service offerings, communicate with You and with Partners, tailor Our marketing efforts, and for internal reporting purposes.
    • Inferences from the information listed above. We will use the information listed above to draw inferences about Your preferences to help Us provide You with personalized content and marketing offers and help Us develop and provide better products and services.
    • Audio and Visual Information. We may receive digital photos You submit to us. We use these photos to establish and manage Our customer relations and customer service and may include in our marketing materials. We record customer service telephone calls for quality purposes and to meet our legal obligations and to enforce our rights.
    • Signatures.We may collect Your signature and related authentication details in connection with any documents You electronically or physically sign and provide to Us. This information may be used to maintain the integrity of Our processes, enforce rights, prevent fraud, and validate Your identity.
    • Privacy Choices.We receive and retain any opt-outs or other choices related to how we collect, use, and disclose personal data.
  1. From Contractors and Technicians. We may receive Your commercial information, communications and content, and job photographs and activity descriptions from contractors and technicians when they provide products and services to You. We use this information to provide and improve Our products and services (including by monitoring and reporting the performance of contractors and technicians), to respond to and fulfill orders, and to perform customer service.
  2. From Our Partners. We work with Partners to offer products and services, and we may receive your personal identifiers and commercial information from them so that we can send you offers of Our products and services, enroll you in a service, respond to your claims, provide you with our products and services, and for other business and commercial purposes.
  3. From Providers of Credit Services. We may receive personal identifiers and commercial information (such as credit rating information) and other personal data listed above from data providers. We use this information to send offers of Our products and services, provide and improve Our products and services and to respond to and fulfill orders.
  4. From Others. We may receive personal identifiers and professional and education information from data providers to help us contact You to offer Our products and services that We think may interest You. We use the personal identifiers for the same purposes as described above.
  5. Automatic Collection through the Websites. We and Our third-party partners, such as advertising networks and analytics providers, may automatically collect categories of personal data using cookies and similar technology when You use the Websites and receive Our emails. We use this information to provide and improve Our products and services, tailor Your experience on the Websites and Our marketing efforts and create aggregate internal reports on website usage and activity, such as views of certain pages and content. These additional categories of automatically collected data may include:
    • Online identifiers. We may collect Your IP address and other device and online identifiers when You use the Websites.
    • Geolocation Information. We may use Your IP addresses to estimate an approximate location of the device You are using to access Our Websites in order to enhance and personalize the features and functionality of Our Websites and product and service offerings.
    • Website activity We may monitor and collect website activity information and device information, such as website clicks, content and page views, the website each visitor visited prior to Our website, domain type, browser version, and internet service provider.
    • Inferences from the information listed above. We will use the information listed above to draw inferences about Your preferences to help Us provide You with personalized content and offers and help Us develop and provide better products and services.
  6. Anonymous or Aggregated Information. We de-identify or aggregate data We receive and may use and disclose it for any business purpose

Personal Data Disclosure

We share any of the personal data we receive (listed above) for Our business and commercial purposes and as more specifically described below, including to comply with legal obligations and for auditing, security and anti-fraud purposes.

Service providers. We share any of the personal data described above with service providers (including home service contractors, mailing and fulfillment vendors, service-related technology providers, marketing agencies and survey administrators) that provide services to You and Us, including to help Us conduct satisfaction surveys, send you offers of Our products and services, provide Our products and services, maintain Our databases and Websites, administer emails, and analyze Website usage activity. For example, We provide Your personal identifiers and job request information to home service contractors so they can provide their services to You. We may provide Your personal identifiers to print and communications vendors so that they can send You communications on Our behalf. We may also provide personal data, including personal identifiers, commercial information, and device and IP address information to Our service providers for fraud detection purposes. We require that service providers use personal data only for the purposes specified in Our agreements.

Other third parties providing services to us. We also share personal data (including Your personal identifiers and financial information) with third parties to help Us provide products and services to You such as fulfilling and delivering orders, processing payments, social media functions, and administering sweepstakes or contests. We may share your personal identifiers and commercial information (the products and services You have purchased from Us) with Partners including Your utility so that We can manage Your account and provide You with Our products and services. We will provide Your personal identifiers and financial information to a payment processing vendor to complete a transaction You have requested. In these situations, You are using and directing Us to intentionally disclose personal information (including personal identifiers and financial information) so Our products and services and Your requests can be provided to You.

Affiliates. We may also share any of Your personal data within Our group of companies that operate in or outside the United States (including in the EU) for the purposes described above. By providing Your personal data to Us, You fully understand and clearly consent to such use and transfers as set out in this Policy.

Legal and similar disclosures. We may disclose personal information about You with law enforcement, the courts, Our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law or based on Our good faith belief that it is necessary to enforce our rights or apply Our Terms of Use, conform or comply with the law or is necessary to protect You, Us, the users of Our Websites, or others.

Sales, Mergers, and Acquisitions. In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), We will provide personal data and transaction history associated with each relevant business unit to the persons and/or entities assuming control of such business unit or as otherwise necessary to complete the transaction as permitted by law or contract, and they will be able to handle the personal information as stated in this Policy.

Data Protection

We are committed to protecting the personal data You share with Us. In order to prevent unauthorized access, use or disclosure of Your personal data, We have put in place commercially suitable physical, administrative and technical safeguards to secure Your personal data in both electronic and paper form. We control access to Our computer information systems containing Your personal data by User ID and password. We control access to Our paper records containing Information by keeping such information in secure areas with restricted access. We use up-to-date versions of security software, including malware, patches and antivirus software, firewalls, and encryption methods.

Transmission of information on the internet is not completely secure and therefore We cannot guarantee the security of the Information sent to Us electronically on Our Websites, or otherwise; transmission of such Information is therefore entirely at Your own risk. 

Data Disclosure

 Where permitted to do so, We may disclose Your Information to others including any company in Our group of companies, Partners, or third parties to carry out Our services and deliver Our products to You, send You related information, including but not limited to, confirmations, invoices, surveys, technical notices, updates, security alerts, and support and administrative messages, and provide and deliver information and offers on other products and services offered by Us, Our Partners, or third parties that may be of interest to You. We may also share Your Information with Our group of companies or vendors that operate outside the United States (including the U.K., or Canada). By providing your Information to Us, You fully understand and clearly consent to such use and transfers as set out in this Policy.
 
We may use third party service providers to help Us operate our business, such as authorization of payment transactions, marketing, mailing and fulfillment vendors, home repair technicians, service-related technology providers, and may share Your Information with these service providers for those limited purposes.
 
We may also provide third parties with statistical, aggregated information about Your use of Our Website and to monitor and conduct an analysis of Our Website traffic and usage patterns, and analyze trends.
 
If HomeServe, or a portion of HomeServe, is sold to, or merges with, another company, or declares bankruptcy, some or all of the Information collected from You may be transferred to a third party as a result of the transfer of assets. We may also disclose Your Information when we determine it is necessary to comply with applicable laws or protect the interests or safety of HomeServe or any other person.

Cookies, Web Beacons, And Other Similar Technologies

Like most websites, We and other companies use browser “cookies,” log files, beacons, pixels, and similar technology on the Websites and in our emails. Cookies and similar technology may collect Your personal identifiers (such as IP address, device and browser identifiers and characteristics, and other identifiers), information about Your device (such as operating system, browser characteristics, and language preferences), and Your usage activity on the Websites (such as Your interaction with Our Websites, the link You used to reach them, and the content and advertising displayed on them and Our content and advertising on other websites and online services).

A cookie is a very small text document, which often includes an anonymous unique identifier. When You visit a website, that site’s computer asks Your computer for permission to store this file in a part of Your hard drive specifically designated for cookies. Each website can send its own cookie to Your browser if Your browser’s preferences allow it, but (to protect Your privacy) Your browser only permits a website to access the cookies it has already sent to You, not the cookies sent to You by other sites. You can manage or disable Your cookies by using tools of Your browser. If You choose to disable cookies, the cookies will not be used. However, if You do choose to remove cookies or reject cookies it may affect certain features or services of Our Website.

As You browse Our Websites, they use cookies to differentiate You from other Users in order to prevent You from seeing offers inapplicable to You or requiring You to log in more than is necessary for security. Cookies, in conjunction with Our web server’s log files, allow Us to calculate the aggregate number of people visiting Our Website and determine which parts of the Website are most popular. This helps Us gather feedback in order to constantly improve Our Website and better serve Our customers.

Online Advertising and Usage Analytics

We use third-party advertising services to serve ads when You visit some of Our Websites and other websites and online services, third-party email services to send informational and marketing emails, and third-party analytics services to help Us understand and improve the usage of the Websites and our email. These services will collect Your personal identifiers (such as IP address, device id, and cookie information), device characteristics (such as browser version), and website browsing activity from You when you visit the Websites by placing cookies and using other similar technology. They use that information to provide advertisements to You on Our Websites and other non-affiliated websites and/or to provide analytical information for Our Websites. These third-party companies also may collect and combine information about Your online activities over time, on other devices, and on other websites or online services, if those websites and online services also use the same partners.

We currently use Google Analytics to collect and process certain usage data on Our Websites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/technologies/partner-sites. You may learn more about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those sites are here:

  • Network Advertising Initiative: http://www.networkadvertising.org/choices/
  • Digital Advertising Alliance: http://www.aboutads.info/choices/

When You opt out of personalized advertising, You may continue to see online advertising on the Sites and/or Our ads on other websites and online services.

We may use a number of third-party services on the Websites including Sizmek for advertising purposes and Google for Website tag management.  For a understanding of Sizmek’s privacy practice, see https://www.sizmek.com/privacy-policy/#info-third.  For an understanding of Google’s privacy practices see https://policies.google.com/privacy?hl=en#infocollect.

Third Party Websites and Interaction 

Any links furnished on Our Websites or provided to You by email may allow You to leave Our Websites or in the case of an email, access a third party website. These third-party websites are not under Our control and We disclaim any responsibility for the contents of such linked websites or any link(s) contained in any such linked website(s) or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third party website or advertising. If We provide these links to You, it is done simply as a convenience to You and inclusion of any link herein shall in no way be construed as an endorsement by Us of the website(s).

Opt Out, Unsubscribe, Access, Questions And Further Information

At Your request, and where required by law, We will confirm, and/or update the personal data We hold about You. We may have to verify Your identity first.

If You do not want to receive marketing information from Us, You may “opt out” by writing, emailing or calling Us using the contact information listed below. If You opt out, You may still receive information from Us but only if it is necessary to provide You with Our products and services, including administrative messages or satisfaction surveys. 

California Privacy Notice and Rights

 We do not share personal information (as defined by California Civil Code §1798.83) with other people or non-affiliated businesses for their direct marketing purposes. Our Websites do not currently respond to browser do-not-track signals.

California consumers have the right to request:

  • the deletion of the personal data We have about them
  • additional information about whether and how We have collected, used, disclosed, and sold personal data about them
  • the specific pieces of personal data We have about them during the prior 12 months

California consumers also have the right not to receive discriminatory treatment if they exercise the rights list above.

When You make a request, we may require that You provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification steps we take may differ depending on the request You make. We will match the information that You provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask You for additional information to help us verify your request.

Consumers will be required to submit their first and last name and email address and may also be asked to provide their telephone number or address so that we can verify the request. Please provide as much of the requested information as possible to help us verify the request. We will only use the information received in a request for the purposes of responding to the request.

California law permits California consumers to use an authorized agent to make privacy rights requests. We require the authorized agent to provide Us with proof of the California consumer’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agent must follow the process described below to make a request, and We will additionally require the authorized agent to verify his/her own identity and We will confirm the agent’s authority with the California consumer about whom the request was made.

 

You may submit a privacy rights request to Us by:

  • Visiting homeserve.com/sc/dataprivacy
  • Calling Us toll-free at 833-950-0094 (during business hours)

We are not currently selling Your personal data and have not sold Your personal data since January 1, 2020, the date the California Consumer Privacy Act went into effect.

Privacy Rights of Nevada Residents 

We do not sell personal data for monetary consideration. However, if You are a Nevada resident, You have the right to submit a request directing Us not to sell Your personal data. To submit such a request, please contact Us using the information in the “Contact Us” section below.

Contact Us

If You wish to update Your personal data, or have any questions, comments or complaints about this Policy, or if You wish to opt out of receiving marketing information from Us, please contact Us at:

HomeServe USA Corp.
ATTN: Privacy Officer
601 Merritt 7, 6th Floor,
Norwalk, CT, 06851
833-950-0094
privacy@homeserveusa.com

You may also update Your online account information by visiting Our Website and logging into Your account.

Children’s Policy

Our Website is designed and intended for those who have reached the age of majority (18 years of age). By using Our Website, You affirm that You are at least 18 years of age. We are not liable for any damages that may result from Your misrepresentation of age.

No one under the age of 13 is authorized to submit any information, including personal data, on Our Website. Under no circumstances may anyone under the age of 13 use Our Website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf. We will not knowingly collect any personal data from children under the age of 13.

 

Centriq Privacy Policy

Welcome to Centriq, the online and mobile service of Centriq Technologies, Inc. (“Centriq,” “we,” or “us”).  Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.

 

1. HOW WE COLLECT AND USE INFORMATION

 

Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use at CentriqHome.com/Terms. 

We collect the following types of information about you:

Information you provide us directly:

In addition, after you create your Centriq account, we will ask for information about your home.  This information may include identifying the rooms and layout in your home, photographs, videos, and information such as the asset or product nameplate label, model, serial numbers, and/or age of certain home assets, equipment and appliances.  You can also log information about maintenance and other activities related to these home assets.  We use this information to operate, maintain, and provide to you the features and functionality of the Service and to send you relevant promotions and other communications.
 
Information we may receive from third parties: We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the Centriq application, linking your account to the Centriq Service, etc., that third party may pass certain information about your use of its service to Centriq.  This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service.  You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Centriq Service.  You may also unlink your third party account from the Service by adjusting your settings on the third party service.
 
We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages and push notifications, and to permit you to share content with others on the Service. We may also send you Service-related emails or messages (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices).  For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
 
Use of cookies and other technology to collect information.
We automatically collect certain types of usage information when you visit our website or use our Service.  When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site.  A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information from your browser or mobile device each time you access the Service.  Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users.  In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients.  The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service.  These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service.

When you access our Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device (“Device ID”), mobile carrier, device type and manufacturer, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.

We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to:  (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Service; (e) diagnose or fix technology problems; (f) otherwise to plan for and enhance our Service; and (g) automatically update the Centriq application on your mobile devices.
 
2. SHARING OF YOUR INFORMATION
 
If you elect to make any User Content (as defined in the Terms of Use) public, such as a product photo or video or comment about a product, your User Content and your chosen pseudonymwill be available publicly to other members of the Service.  If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information;  Consider your own privacy and personal safety when logging in to our Service and sharing your information with anyone.  
Additionally, if you transfer your Centriq account to a third party, such a purchaser of your home, we will share any personal information and User Content that you retain in your account with such third party.  You should delete any information from your account that you do not want shared with a third party prior to transferring the account to a third party.
 
We may also share your personal information with: 
  • Other companies owned by or under common ownership as Centriq, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns.  These companies will use your personal information in the same way as we can under this Policy;
  • Third party vendors, consultants and other service providers that perform services on our behalf, in order to carry out their work for us, which may include identifying and serving targeted advertisements, content or service fulfillment, or providing analytics services;  
  • Third parties who we think may offer you products or services you may enjoy;
  • Third Party product providers if you use certain products, unless you have opted-out of doing so; 
  • Third party partners whose branding or logo is shown on the version of the Service you use, unless you have opted-out of doing so, and provided that such third parties may already have independently collected your data; 
  • Other parties in connection with any company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
  • Third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of Centriq, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
Ads on Centriq:  We may also share certain information such as your location, browser and cookie data and other data relating to your use of our Service with our business partners to deliver advertisements (“ads”) that may be of interest to you.  Centriq may allow third-party ad servers or ad networks to serve advertisements on the Service.  These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Service, and will automatically receive your IP address when they do so.  They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service, and to measure the effectiveness of their ads and to personalize the advertising content.  Centriq does not sell, rent, or share the information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties’ own marketing purposes.  
 

Please note that an advertiser may ask Centriq to show an ad to a certain audience of Users (e.g., based on demographics or other interests).  In that situation, Centriq determines the target audience and Centriq serves the advertising to that audience and only provides anonymous aggregated data to the advertiser.  If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.  

The Centriq Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers.  Please consult the respective privacy policies of such advertisers or contact such advertisers for more information.

 
3. HOW WE STORE AND PROTECT YOUR INFORMATION
 
Storage and Processing:  Our Service is not targeted to users in the European Economic Area.  Your information collected through the Service is stored and processed in the United States or any other country in which Centriq or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Centriq or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.  We may adopt other means, such as entering into the EU-approved Model Contract Clauses, or enter into different certification programs such as the Privacy Shield under applicable law, in order to ensure adequate safeguards under applicable laws. 

Keeping your information safe:  Centriq cares about the security of your information, and uses commercially reasonable safeguards designed to preserve the integrity and security of all information collected through the Service.  To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.  You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Centriq, at all times.  However, Centriq cannot ensure or warrant the security of any information you transmit to Centriq or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.  Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Centriq Service, such as social networks.  Centriq is not responsible for the functionality or security measures of any third party.
 
Compromise of information:  In the event that any information under our control is compromised as a result of a breach of security, Centriq will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
 
4. YOUR CHOICES ABOUT YOUR INFORMATION
 
Commercial and marketing communications: We use the information we collect or receive to communicate directly with you.  We may send you emails containing newsletters, promotions and special offers.  If you do not want to receive such email messages, you will be given the option to opt out or change your preferences.  We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).  You may not opt out of Service-related e-mails.

You control your account information and settings:  You may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings or by contacting support@centriqhome.com.  You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications.  We make reasonable efforts to promptly process all unsubscribe requests.  As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).  If you have any questions about reviewing or modifying your account information, you can contact us directly at privacy@centriqhome.com.
 
Online Advertising.  We may permit third party online advertising networks to collect information about your use of our website over time so that they may display ads that may be relevant to your interests on our Service as well as on other websites or apps.  Typically, the information collected for this purpose is collected through cookies or similar tracking technology.  The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device.  Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.  (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, located at http://www.networkadvertising.org). Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Centriq or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties.  However, doing so may disable many of the features available through the Service.  If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at privacy@centriqhome.com.
 
How long we keep your User Content:  Following termination or deactivation of your User account, Centriq may retain your profile information and User Content for a commercially reasonable time for backup, archival, audit purposes, or, with respect to white- labeled versions of the Centriq application for as long as Centriq is providing the white-labeled version of the Centriq mobile application.  
 
5. “DO NOT TRACK”
 
We do not respond to Do-Not-Track signals from your browser at this time.  As discussed above, we track website usage information through the use of cookies for analytic and internal purposes only.  Because we do not collect this information to track you across websites over time, your selection of the “Do Not Track” option provided by your browser will not have any effect on our collection of cookie information for analytics or internal purposes. 
 
6. CHILDREN’S PRIVACY
 
Centriq does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register as Users.  The Service and its content are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under 16, please contact us at privacy@centriqhome.com.  
 
7. LINKS TO OTHER WEB SITES AND SERVICES
 
We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein.  Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services.  Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.  In addition, you agree that we are not responsible for and we do not have any control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your User Content you do so at your own risk.  This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.  
 
8. HOW TO CONTACT US
 
If you have any questions about this Privacy Policy or the Service, please contact us at privacy@centriqhome.com.
 
9. CHANGES TO OUR PRIVACY POLICY
 
Centriq may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically.  When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page and we may send registered users an email of the change.   
This privacy policy was last modified on April 12, 2019.