Help with the Product Label

With the right information, we can process just about any appliance or device you add. Normally, we just need the manufacturer and model number, but sometimes we might ask for the year and color. That’s it!

What is a product ID?

A product label, also called a product identification label or nameplate, is the label all manufacturers must affix, by law, to convey the make, model, serial number and safety certificate of an item. Everything with an on-switch has one.

When taking a photo of your product label, be sure to get a clear photo of the manufacturer and model number. If you can’t see this information clearly in your photo, we won’t be able to read it either.

**Note that we cannot identify items from a barcode scan, QR code, or from the serial number alone. We have to be able to fully visualize the model number in the image.

If you know the manufacturer/brand and model but are unable to get a photo of the product label, you can write it on a piece of paper and snap a photo of the piece of paper.

Frequently asked questions

In most cases, that means either the manufacturer or the model number is not legible in the photograph. That might be because it is too dark or blurry, or because all of the numbers are not visible in the photograph.

We always need a model number. Sending a picture of the front of the item or the name of the series of the item usually isn’t enough for us to correctly identify it and provide information.

For most products, the label is very easy to find. Unfortunately, this isn’t always the case. Check this link for tips on finding the ID on garbage disposals, garage door openers, coffee makers, and everything else.

If you need to manually enter the manufacturer and model number for items, you can click the large black plus button, select the button to “Type Manually”, and type the information in the fields.

Once you add an item, you will see that it is “Processing”. It can take anywhere from a few minutes to a few days to return a stock photo and information for you.

Any extended wait times are due to an overload of new users and requests for content. Please be assured that we process all items entered, or we send you a notification when we can’t process them. If the item still says “Processing”, we are still working on it. Nothing is broken.

Still not finding what you need?

Looking for support for other HomeServe issues?

Call: 1-855-336-2465